Poor Communication
Your service provider should communicate with you regularly, especially
when you have an issue that you notify them about. If you contact them and
they don’t get back to you within 48 hours, it will start to seem like
they don’t care. They should care that they aren’t meeting your
expectations and respond quickly to try to remedy it. If they don’t, then
it is time to find a service provider who will.
Security Issues
In many businesses, cleaning crews come in after-hours, which means that
you are trusting them while they are alone in your industry. You are also
trusting them to secure your business when they leave. If the cleaning
employees routinely forget to lock your door or reset your alarm, it is
time to find a new service. When it happens repeatedly, this indicates a
lack of care and concern on their part.
Diminishing Quality
Often when you first start with a new cleaning service, the work is
exceptional, and it should stay that way for the length of the contract.
If the service starts to slip and your business isn’t getting as clean as
it should be, you should bring up your concerns with the company. If they
can’t or won’t rectify the issue, or if the quality continues to slip, it
is time to find a new cleaner. After all, you contracted with them for a
certain level of service, so you should be getting it.
Professionalism
You have the right to expect that the employees of the cleaning service
show professionalism in all that they do. This means when they are in your
business, they are polite and respectful to your property, your customers,
and you. It also means that they should be knowledgeable about all aspects
of
commercial cleaning. Finally, it means that they should not bring their personal issues to
your place of business.
Employee Turnover
Finally, if the company has an extreme employee turnover rate, you might
consider finding another one. Everyone loses employees from time to time,
but the more employee turnover they have, the more people who will have
your alarm code and the more chance there is for inconsistent or
substandard work as new people are trained. High turnover may also be a
sign of lax hiring procedures, which you should be wary of, especially if
they neglect to tell you about it.
